I've been told that Humphrey comes into his bars, buys half a pint of OBB and sits down in a corner. He sips his beer looking around the room, drinks up and leaves without telling the staff who he is.
ian.
Ian, When I first started with this company, and we had Area Managers, we were told that if Humphrey came in(we were given a very explicit description) we were not to acknowledge him, just serve him(with his half pint of OBB, which he duly paid for) and treat him as a normal customer. He then usually walked around, looked in every room, stood listening for a while, then usually went to the toilet and left. Needless to say now we have no area managers I would have thought everyone would know him seeing that he is the only communication left.