I think it's time to draw a line under this thread as we're getting tetchy again. Long-time members will know we've been here before and the arguments and issues have been well rehearsed. Sometimes we just have to agree to disagree on some issues as we all have slightly differing responses to Humphrey, his business decisions and his treatment of people whether they be staff, the public or customers. I do sometimes feel it would be good if somebody could write up a general synopsis of the story so far though - especially for new comers - so we don't keep going over old ground. I might even volunteer to do it myself!
My take on Humphrey and how to respond as a sometimes disgruntled customer is to try and find out as much as possible for the following reasons. 1) It annoys him 2) I'm interested 3) Information is power.