As a long term member of Sam's staff , i can understand a lot of the grievances that people have with the brewery and Humphrey in particular , but there is one thing everyone needs to understand , and that is that Mr Smith is his own man and does things his way , in fact a suitable mantra for him would be , My way or the high way . Anyone who doesn't like it can always work or drink elsewhere . Humphrey really doesn't care what anyone thinks or what the consequences of his actions are , as long as he gets his own way . He has a vision of what he would like his pubs to be and is doing what he thinks is the best way to achieve this . Don't get me wrong i am not advocating his methods but belly aching about them is futile .