It's OK having a laugh and calling Humphrey names over a hand full of mince pies, but be clear about this. He's in business whether we like it or not. If you read the posts from our Scottish members, it implies that the manages where selling the pies to their customers. Now we all know how keen/proud Sam Smith's are about their products. What other chain of pubs only sell 100% their own produced/ sourced products?What would have happened if god forbid someone began ill after eating one, maybe allergic reaction to something inside the mince pies. Who's to blame? Would the blame end up at Sam Smith's Head Office? We can all say he's overreacted, but as he. It's his business, he states what is SOLD over the counter whether the manages or customers like it or not. This is my take on this as a customer.
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