A very fine line between quaint and madness. Often chuckle at the thought of people looking at the contact on the website, then getting the pen and paper out to write to Humphrey. It's one way to reduce the number of people who communicate with you if you make if difficult for your customer.
To me write or wrong (oops). Nothing could be more personal or respectful or formal, than taking pen to paper. Taking time to sit down and use the old skills of writing, grammar, punctuation etc. Without the use of spellchcks, often set to amricun engrish. The need to offer salutations and sincerity in communications shows one means business and not the need to hide behind the anonymity of keyboards, handles, nicknames, websites etc. Perhaps it shows respect for opinion to receive handwritten letters, the time to actually write a reply, good or bad, shows one does care after all.
Enough I need to go for a pint and then write a letter to my bank manager. Should that be the other way round??