I'm sure that you are respectable people and hope you get what is owed to you.
That said, I respect some of decisions that the brewery make regarding managers. I have witnessed first hand some of the bad decisions made when it comes to them employing people - they employ scum and that doesn't even come close, a lot are no better than pond life. A typical example would be a manager using private accommodation no different to a crack dealers squat. Matresses on the floor is very common, accompany this with litter strewn everywhere. Cases of managers s***ting and p**sing onto their own private carpeting - dog muck everywhere. Don't ever judge the trade areas of pub as a reflection of the character serving you - a clean trade area is obligatory to keeping a job, behind the scenes is a different story. Some are deceitful and regularly attempt to steal.
This spoils it for the hardworking genuine people who he employs, he now tars everyone the same until proven otherwise. People with pride is whats needed.