To keep you all up to date.
We, in Bedale, inherited your ex manager. The Waggon and Horses, one of the most popular pubs in the town. Within months, one of the two most popular barmaids resigned. Followed shortly by the 2nd barmaid being pushed out "I've cut her hours so she can spend more time with her family" was the excuse. The cut hours (and popular and experienced) barmaid promptly found herself with another job.
Both barmaids are bitter, one can understand. Years of experience, they knew and could name the locals. Unlike the your ex, who referred everyone as 'Mate'.
Then he introduced Sam Smiths 5% into the pub. "Only top up if the customer asks".
The man is/was a disaster as a publican.
Last Friday evening, Bedale pubs were fairly buzzing, he had not one customer.
Please don't get me wrong. I wish the guy, and his wife, well. But....perhaps the hospitality industry is not for them.